FREQUENTLY ASKED QUESTIONS

Everything you wanted to know about airtel talk.
How do I register for airtel talk?

To register for an account, first download airtel talk from your phone's app store. Once the installation is complete, follow the below mentioned steps:

  1. Open airteltalk on your screen
  2. Enter your phone number and press "Continue" to receive One Time Password (OTP) via SMS for verification of entered mobile number.
  3. Enter the authentication code to confirm your device and select "Continue." Now enjoy using airtel talk!

If you do not receive an SMS you may request to receive another SMS or choose to receive the code through a voice call.

Where is my password (OTP)?

When you enter your mobile number on the registration page, a one time password (OTP) will be sent to your entered mobile number via SMS. This one time password (OTP) will be used as your login verification password.

Will I be charged for the incoming registration SMS?

airtel talk does not charge anyone for the SMS/voice call registration/IVR and is happy to provide this service to you free of charge.

I did not receive the registration SMS?
  1. Double check that the correct mobile number has been entered during registration. If the number is correct, you should receive the SMS within maximum 2 minutes.
  2. If the message is still not received, press the "No Code" button located within the registration screen to receive your code by an incoming call, free of charge.
  3. In case you are still unable to register, try closing the application on your device (note: application should be closed, not simply minimized) and restart airteltalk. Now begin & try to register again.
Can I register on airteltalk through Fixed line number or Do I need to be a mobile user to use airtel talk?

To register to airteltalk on an iPad device you must use a phone number, however it does not need to be a mobile number and can be a secondary number/fixedline. To register, follow below mentioned steps:

  1. Insert your landline phone number or secondary phone number in the registration page and click "Continue"
  2. A new screen will appear asking for an activation code. Tap on the button in the top right corner that says "No Code?"
  3. Click "Call me" to receive your activation code by voice call.
  4. You will now receive a free of charge incoming call from airtel talk, announcing your four digit code.
  5. Insert the code in the required field and click on "Continue"
How long should I wait for the registration SMS?

You should receive the registration SMS within 2 minutes Alternatively, you may click on the "No Code" button on the top right corner to have your code spoken to you over a free voice call

Why is an OTP important for registering to airtel talk?

OTP(One time password) is important because it helps safeguard against any fraud occuring on your registered phone number. Since you get registered using OTP, no other person can access your account or credit.

I haven't received an OTP, what should I do?

If you're having trouble receiving the verification code for your account, you can request a new code:

On Android - press the "no code" then you have two options

Option one - request to resend code by SMS - press the "resend" button

Option two - request to receive a call with OTP - press the "continue" button

On iOS - press on the top right icon

Option one - request to resend code by SMS - press the "resend" button

Option two - request to receive a call with OTP - press the "call me" button

Possible reasons why you may not have received OTP and how to solve them?

The phone number you provided is incorrect.

Your device is currently disconnected from your service provider.

Possible solutions:

  1. Check the phone number you provided and retry the registration process.
  2. Ensure your phone is currently connected to mobile data or a Wi-Fi network.
  3. During the verification process if you didn't receive an SMS notification code, the "No code" button will appear on your screen. Upon clicking the "No code" button, you'll receive a phone call from us which will read out the verification code to you.

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