CALL ME FREE service allows your loved one in India having airtel mobile or landline to make calls to you on your airtel talk app without incurring any call charges!!!
Android Users:
Please follow the following steps to recharge with CALL ME FREE plan:
You can also visit our website http://my.airteltalk.airtel.com/ for recharging with the plan.
If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.
Apple iOS Users:
Please follow the following steps to recharge with airtel talk calling plans:
On purchasing a Call Me Free plan, you will receive your toll free number which you can view either via In App Message sent to you on buying the plan or via "My Account". The toll free number will look something like 000800XXXXXXX. The caller from India needs to call the full toll free number from their Airtel India Landline or Mobile Number. For example: they will need to dial 0008007000123 from their phone
On purchasing a CALL ME FREE plan, a toll free number will be assigned to you.
You will receive this number as an inapp message in your app.
Alternatively you can visit 'My Account" in your app to know your toll free number for CALL ME FREE plan.
When you share your CALL ME FREE toll free number with your any one loved one in India and once he makes a call to you by dialing this toll free number for more than 30 seconds then your loved ones' Indian number gets mapped to your CALL ME FREE toll free number.
Now only he can make calls to you using this CALL ME FREE toll free number.
CALL ME FREE feature is exclusively accessible through only 1 Airtel Landline / Mobile Phone Number
Yes. You can change the Airtel Number which can call your CALL ME FREE toll free number only after recharging your CALL ME FREE plan. Post recharging, share the CALL ME FREE toll free number with your another loved in India from whom you want to receive calls now.
He should have an airtel mobile or landline number.
When he makes call to you on this CALL ME FREE toll free number for more than 30 seconds then his Indian airtel number gets mapped to your CALL ME FREE toll free number and you can receive calls from him till the validity of the CALL ME FREE plan.
No, the CALL ME FREE toll free number allocation is on dynamic basis from the database.
The CALL ME FREE toll free number assigned by Airtel Talk is only known to the subscriber. It is the ownership of subscriber to share the same with family & friends using SMS, Phone Call etc. It is advisable that the subscriber keep his/her number confidential.
You can find your number details under in 'My Account' page.
Your number is valid for 30 days as per the pack validity. You can always renew the pack and extend the validity.
You can have only one CALL ME FREE number at a time.
You need to install airtel talk on the new device and register using the old mobile number. Your existing credit will be visible on airtel talk in your new device.
As long as the application is registered with your old phone number, CALL ME FREE calls will continue to work. Only when you activate your airtel talk with a different phone number the CALL ME FREE calls will seize to work
Yes, people can reach you on your subscribed CALL ME FREE toll free number while you are travelling abroad.
You can access your account info using 'my account' tab within the app or by logging in to my.airteltalk.airtel.com.
If you still don't see the credit in your account, please log your complaint with our support team by clicking the support button under Info.
airteltalk can be purchased in US dollar only. You need to verify the local currency exchange rates for the same from your Bank. Some extra charges may have been levied by your bank.
Android Users:Please follow the following steps to recharge with airtel talk calling plans:
You can now start making calls.
You can also visit our website http://my.airteltalk.airtel.com/ for recharging with airtel talk plans.
If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.
Apple iOS Users:
Please follow the following steps to recharge with airtel talk calling plans:
Please note that this allows you to purchase Global Calling Credit (Pay As You Go) Plans with lifetime validity.
If you want to purchase low cost India Calling plans or Nepal/Bangladesh/Srilanka/Nigeria calling plans specifically with 30 days validity then please follow the following procedure:
In case you have purchased a monthly subscription, the subscription will not be visible to you and the balance will appear as 0 credit, but you will still be able to make calls to that destination. The subscription plan is calculated by minutes of call per day and therefore will not show as credits to use in your account.
Credit Balance will only show your pay-as-you-go balance to make calls across the globe.
You can't cancel your subscription - it will expire with in 30 days from purchase. If you wish to stop call me free service to your 0008x number please contact customer support.
Please close the application on your device and login again. Once you login again, you will be able to see your available credit.
If you are still unable to view/use your credits, please contact our support team at airteltalk@in.airtel.com or by tapping on support tab under Info.
Yes, you may buy credits using a desktop by logging into your account at www.airteltalk.com/airteltalk
Once you are logged in, choose your desired credit plan, Monthly subscription or Pay-as-you-go, and proceed to checkout.
To check your credit balance, tap on the "More" button on the bottom navigation bar in iOS and on the "my account" button in android. Your current balance will appear at the top.
You can handover your mobile to your friends, if you allow them to use your airteltalk account. If you believe there are chances of misuse , it's better to unsubscribe first.
airtel talk credit is the credit that you would need to purchase in order to use airtel talk paid services like making international calls etc.
Currently we have the following types of call plans For more details please check the 'plans & offers' tab on www.airtel.com/airteltalk.
You can go to "My account" and select the plan that you want to buy, from among our Pay-as-You-Go, Monthly Subscription plans, or CALL ME FREE plan. You will be redirected to the payment gateway where you can make the payments and proceed.
For the iOS users, we also have "In App" purchase facility available. Users need to go the "More" option on the bottom of their Airtel Talk App on iOS devices and click on "Credits and Plans". These users can buy Pay As You Go (PAYG) credits through In App purchase facility. The PAYG credits denominations here are different from the ones available on the website. http://www.airtel.com/airteltalk. For buying other special calling plans/packages on IOS devices, you need to go our website http://www.airtel.com/airteltalk through your safari browser or any browser on your laptop/PC.
Once you subscribe to a call plan the bundled free minutes/credit value would be updated in your account.
Once you subscribe to a package, the bundled free minutes or the credit value (depending on the plan subscribed for) would be updated in your account.
You can subscribe to following plans at the same time:
Yes, you can make calls till the time you have credit in your airtel talk account.
Airtel Talk’s fair usage policy (“FUP”) is designed to prevent fraud and abuse of our products. Airtel Talk’s products are for individual use only. The following is a non-exhaustive list of practices that would not be considered Legitimate Use:
Other practices may be relevant in determining Legitimate Use and Airtel Talk reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Airtel Talk may at its option, terminate or suspend its relationship with you, and your use of any Airtel Talk product immediately if it determines you are using the product contrary to this FUP. Subscriptions
Calling Plans Fair Usage Policies
Subject to this FUP, Airtel Talk’s unlimited packs allow unlimited calls to the plan’s destination (excluding special, premium, service and non-geographic numbers) for the time period specified at the time of purchase.
Globe Philippines Unlimited Plan: This pack allows calls to only Globe Numbers and carries a capping of max 5000 mins which a user can consume during the 30 days validity of subscribed calling plan
The plan also restricts users to not call more than 5 number during the validity of the subscribed pack. This restriction resets on the next purchase of the calling plan and user again can call any 5 different numbers through the validity of the plan
India Unlimited Plan (Airtel only): This pack allows calls to only Airtel Numbers and carries a capping of max 1500 mins which a user can consume during the 30 days validity of subscribed calling plan
The current version of airtel talk works with iOS and Android devices. However, it will soon be available on other operating systems as well.
To know the airtelTalk version, kindly go to > about us.
Your contact may have registered for airtel talk using a different phone number. Simply add that number to your native address book. They will show up in your airtel talk contact list and you can start making voice calls video calls and do so much more for free!
Presently airtel talk is supported on smartphone and iPad devices with the following operating systems:
iOS version 6 and above
Android version 4.1 and above
Please visit app store for iOS. To use airtel talk on an iPad device you may register with your mobile number or login with an already registered phone number.
Once you login on your secondary device, you will automatically be signed out from the previous device as only one device can be connected at a time. Follow the simple steps on the screen for registration.
In order To enjoy better call quality & all the great features of airteltalk, we recomment to use the latest version of airtel talk.
Service for older versions will be gradually suspended.
To download the latest version, visit our website www.airtel.com/airteltalk/
No. Just upgrade airteltalk from your App store.
To deactivate your account on iOS, go to the "More" tab and select Deactivate Account. For android, tap on "settings", followed by "deactivate this device". Please note that there is a limit on the no. of times you may deactivate and reactivate your account and if you exceed the maximum you will be locked out of reactivation.
To reactivate your account you will need to re-register.
Yes! airtel talk can be used on multiple devices with the same mobile number. However, only one of the devices can be active at one time
For example, if you have a smartphone and an iPad, download airtel talk on each device separately and follow the registration process for mobile & iPad
Tip #1: We suggest you use a different phone number to register on each device. On your iPad you can use a fixedline if you don't have another phone number. We will send you an activation code by voice call to that fixedline.
Tip #2: If you want friends to call you over airtel talk on your iPad, they can simply add to their phone book the fixedline/secondary number you used to register. Now you can receive free calls, messages & video calls to your phone number-free device.
Yes! If you upgrade airteltalk on the same device, all your current contacts and credit will transfer with you.
If you accidentally uninstalled airtel talk and need to download the new version of airteltalk from the App Store, you can bring your credit and contact list over to the new version by logging in to your old account on our website.
app-to-app calls across the world but within the airtel talk community, Chat Instant Messaging - IM), video calling, conferencing & file sharing are all free within the airtel talk community, provided the contact is in your address-book.
Please visit our website www.airtel.com/airteltalk and click on "plans and offers" or visit my.airteltalk.airtel.com for tariffs.
For the complete list of countries please visit www.airtel.com/airteltalk/ and check "plans & offers".
The currency that is supported on airtelOut is USD($) only. However, you can recharge in your local currency and exchange rate as determined by your bank will apply.
Yes, calling to international destinations is chargeable. Kindly refer to "rates" section under "My Account" to check our current international calling rates.
airtel talk offers two call options, free calls and airtelOut calls.
Free call: Call to another airtel talk user who is connected to you through your airtel talk contact list.
airtelOut call: Call to a non-airtel talk user, landline, mobile phone or an airtel talk user not connected to you through airtel talk contact list.
purchase of airtel talk credit is required for this call type.
No, there are no additional charges if you use airtel talk internationally. There is no connection fee applicable and no taxes.
Android Users:Please follow the following steps to recharge with airtel talk calling plans:
You can now start making calls.
You can also visit our website http://my.airteltalk.airtel.com/ for recharging with airtel talk plans.
If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.
Apple iOS Users:
Please follow the following steps to recharge with airtel talk calling plans:
Please note that this allows you to purchase Global Calling Credit (Pay As You Go) Plans with lifetime validity.
If you want to purchase low cost India Calling plans or Nepal/Bangladesh/Srilanka/Nigeria calling plans specifically with 30 days validity then please follow the following procedure:
You can go to "My Account" on Airtel talk and check your credit balance.
You can use a Paypal account (you can create a paypal account by using almost any credit card) or you can also do the payments using a credit card or debit card.
iOS users can also buy using "InApp" purchase facility.
You can reach out to airtel talk support team by clicking on support tab under 'info'. You will be prompted with the mail screen wherein you can submit your concern to airteltalk@in.airtel.com
Yes, all credit card information submitted is encrypted on our secure servers. We understand our users' concerns about credit card security. All transaction details - including customer name and credit card numbers are encrypted using SSL (Secure Sockets Layer) for maximum security.
Please allow a few minutes for the credit to be applied to your account. If you still don't see your account balance updated after 5 minutes, please contact our support team at >airteltalk@in.airtel.comairteltalk@in.airtel.com
If you believe you've been charged double, first check with your credit card provider; at times they hold more than one transaction in pending status, especially if it took a few tries to complete the transaction.
If there is indeed more than one transaction in settled status, send an e-mail airteltalk@in.airtel.com with your purchase reference no. (can be found in purchase history), credit card statement, or another form of written confirmation.
In case you get transaction failure message, you need to retry buying the service. When the transaction is completed successfully, you will see the successful status message on screen and also receive an alert from your bank.
Android Users:Please follow the following steps to recharge with airtel talk calling plans:
You can now start making calls.
You can also visit our website http://my.airteltalk.airtel.com/ for recharging with airtel talk plans.
If you still face any issue then please write to us at airteltalk@in.airtel.com. We would be happy to assist you.
Apple iOS Users:
Please follow the following steps to recharge with airtel talk calling plans:
Please note that this allows you to purchase Global Calling Credit (Pay As You Go) Plans with lifetime validity.
If you want to purchase low cost India Calling plans or Nepal/Bangladesh/Srilanka/Nigeria calling plans specifically with 30 days validity then please follow the following procedure:
Customer can raise a dispute by writing to us airteltalk@in.airtel.com. Customer can also raise a transaction related dispute with the Paypal Resolution Center. We will reach out to you at the earliest
Customer can raise a service related dispute within 7 days of the occurrence of the event. Customer can raise a transaction related dispute within 15 days of the event and if Airtel has charged a Customer in error, the Customer shall contact Airtel within 15 days of such an event. No waivers for error correction will be given for charges more than 15 days old.
Packages & PAYG balance are non-refundable, once charged customer has to use these packages and plans in total.
Packages & PAYG balance are non-refundable, once charged customer has to use these packages and plans in total.
If you have purchased a pack, you cannot cancel. In case you have some issues in using the pack, our support team will be happy to help. Please write to us at airteltalk@in.airtel.com.
US Dollar
To register for an account, first download airtel talk from your phone's app store. Once the installation is complete, follow the below mentioned steps:
If you do not receive an SMS you may request to receive another SMS or choose to receive the code through a voice call.
When you enter your mobile number on the registration page, a one time password (OTP) will be sent to your entered mobile number via SMS. This one time password (OTP) will be used as your login verification password.
airtel talk does not charge anyone for the SMS/voice call registration/IVR and is happy to provide this service to you free of charge.
To register to airteltalk on an iPad device you must use a phone number, however it does not need to be a mobile number and can be a secondary number/fixedline. To register, follow below mentioned steps:
You should receive the registration SMS within 2 minutes Alternatively, you may click on the "No Code" button on the top right corner to have your code spoken to you over a free voice call
OTP(One time password) is important because it helps safeguard against any fraud occuring on your registered phone number. Since you get registered using OTP, no other person can access your account or credit.
If you're having trouble receiving the verification code for your account, you can request a new code:
On Android - press the "no code" then you have two options
Option one - request to resend code by SMS - press the "resend" button
Option two - request to receive a call with OTP - press the "continue" button
On iOS - press on the top right icon
Option one - request to resend code by SMS - press the "resend" button
Option two - request to receive a call with OTP - press the "call me" button
The phone number you provided is incorrect.
Your device is currently disconnected from your service provider.
Possible solutions:
Singtel hi!India Plans are the airtel Talk plans specifically designed for the Singtel prepaid subscribers in Singapore. These plans aim to provide you internet data for free. If you recharge with these plans, you will not have to pay for internet data usage while making voice calls or sending in-app text SMS to India while using airtel talk. Also, you pay for your airtel Talk plan amount from your Singtel prepaid main account in Singapore.
There are 3 plans available under Singtel hi!India Plans:
All the plans are valid for 30 days and include the data charges for airtel Talk App usage.
Recharging your account with Singtel hi!India Plans will imply zero data charges by Singtel for internet charges while making voice calls and sending in-app text messages with airtel Talk.
Singtel hi!India Plans are the airtel Talk plans specifically designed for the Singtel prepaid subscribers in Singapore. These plans aim to provide you internet data for free. If you recharge with these plans, you will not have to pay for internet data usage while making voice calls or sending in-app text SMS to India while using airtel talk. Also, you pay for your airtel Talk plan amount from your Singtel prepaid main account in Singapore.
You can recharge for Singtel hi!India Plans in the following manner:
Android users:
Alternatively, you can go to https://my.airteltalk.airtel.com/login.html and login with your airtel talk registered number. Now click on "My Account" or "Buy Pack/Credit" from the top menu and follow the same procedure.
Apple iOS users: Please go to https://my.airteltalk.airtel.com/login.html and login with your airtel talk registered number and then click on "My Account" or "Buy Pack/Credit" option from the top menu.
No, you do not have to make any payment using your credit card/debit card or any bank account. The payment gets deducted from your Singtel prepaid balance in Singapore.
No, you cannot have multiple fixed validity India calling plans at the same time.
If you face any issue while recharging Singtel hi!India Plans then please write to us at airteltalk@in.airtel.com. We will make the correction and respond to you at the earliest. Alternatively, you can get in touch with your Singtel Customer Care.
You can only call to India using your Singtel hi!India Plans.
If you have recently updated your device to iOS 7 please ensure that you allow airteltalk to use your microphone by following below mentioned steps:
Go to device settings -> privacy -> microphone -> Enable airteltalk app
If you have updated the iOS version on your iPhone device and cannot locate your airtel talk contacts, please check the privacy settings on your device.
Go to device settings -> privacy -> contacts. Enable airteltalk app
Yes! airteltalk works on your mobile device even after removing the SIM card. It just needs Internet connection.
So you may use your airteltalk account on your device abroad even after removing or swapping the SIM.
Please note, if you delete the app or logout from your account, you would need the SIM to re-register as OTP would come to the mobile number for verification.
airteltalk requires a mobile network signal 3G/4G or a WiFi connection.
Poor internet connection would lead to Call drop . Try switching to another access point in your device settings or moving somewhere where you can get a stronger signal and call again.
Please make sure you are using the latest version of airtel talk available in your app store and your internet connection is working on the device.
To upgrade, visit our website www.airtel.com/airteltalk
If upon trying to login to the My Account page you are getting the message "Insufficient privileges or locked account", please mail us at airteltalk@in.airtel.com.
Please ensure that you have enabled airtel talk to sync with your device's contact list. Go to Contacts and select the "sync" button(in iOS) and "Connect Me" button (in Android).
airtel talk is pleased to offer you a Free test call & SMS facility which would enable you check the Quality of service.
Kindly Follow the steps mentioned below.
For iOS, tap on 'More' & then on 'Diagnostics'. For android, tap on 'Settings' followed by 'Diagnostics'
Then select 'Test Call' for checking the voice call clarity & 'Test message' for SMS service.
In the new version of airtel talk, when you make a video call and the other side answers, the video is not automatically switched on (for privacy reasons).
The person you are calling must open his/her video camera after answering. The video calling is only available for app to app call.
This offer is not applicable for users from Singapore.
In case either transaction continues to fail or you don't see the product in your account please contact customer support.
As with other mobile messaging and communication apps, call quality on airtel talk is affected by stability of the data network you are connected to. We recommend using 3G network when connecting to airtel talk outdoors. For use from single locations like home or workplace, switching to a Wi-Fi network or hotspot will help you find a more stable call connection.
Please feel free to write an email to airteltalk@in.airtel.com
Under contacts tab, If you see the red airtel talk logo next to your contact's name, he/she is on airtel talk.
airtel talk Address Book reverts by default to whichever Address Book screen you were previously using.
The number displayed is the Registered caller number on which the OTP was received.
Go to the contacts page on airtel talk, if you see a red color airtel talk icon along with yur contact's name, they are on airtel talk and you can call them for free by tapping on their name and then the call button. If your contact is not on airtel talk, please tap "AirtelOut"(for iOS) and "low cost" (for Android) to call using airteltalkOut.
Alternatively, to call a phone number using the dialer take the following steps:
In iOS, Tap on the "Calls" icon and click on ">" . For Android, simply tap on the "Calls" icon and you will see your call history. airtel talk does not show app-to-app call records.
To view a full report of your call history, please log in to my.airteltalk.airtel.com and click on history
Go to the "More" tab (on iOS) and "Info"(on Android) on the navigation, and select" About Us". If the bar under the version number is green, you are online. If the bar is red, you are offline.
Contacts cannot be directly removed from airteltalk. However, they can be completely removed from your device by deleting the contact from the device Address Book.
airtel talk Timeline shows your dynamic airtel talk history with each of your contacts including mutual texts and call history, in combined chronological order. You can also sort to see just text messages or just calls.
To view timeline:
airtel talk lets you chat with your contacts using instant messaging. You can chat with one or more of your contacts simultaneously.
airtel talk does not support Windows devices (PC/Mac). It is currently available on iOS and Android devices.
airtel talk allows you to see how many contacts in your native phone contact list are using airtel talk as they are marked with the red logo.
You can see your contact's 'last seen' if you call/chat or open their info
Video calls are supported between airtel talk (app to app) users on supported devices. Go to the airtel talk Contacts page -> choose the contact you wish to call -> tap on the Video icon.
All contacts must be part of airtel talk community. To initiate the call, go to Contacts page and choose a contact you wish to connect with. Once the call is received, press the Options button on the screen to invite other contacts . Once the call has been initiated, you will see a split screen with your camera's output in the bottom left corner. Each contact that answers the call will be added to the screen.
Scroll to the favorites page of airtel talk contacts. Tap on the '+' sign and select the contact you wish to add to favorites.
Airteltalk works over the internet and hence it doesn't replace your regular line. In addition it does not offer 911 service.
For international calls to landlines and mobile numbers, please purchase our monthly subscription packs or put credit in your account airtel talk credit is required to use this feature).
airtelOut is an airtel talk feature using which you can make international calls to anywhere across the globe. All you need to do is purchase AirtelOut credit.
Yes. Using the airtelOut call option, users can dial landlines and mobile numbers in countries worldwide, even if those are non-airtel talk numbers! Purchase of airtel talk credit is required to use this feature. airtel talk offers affordable calling rates as low as __. For a complete list of our rates and destinations visit 'Rates' under 'My Account' on the app.
Yes, maintaining the privacy of airtel talk users is of prime importance to us. Your personal details, phone number etc. is are secure and not made public in any manner.
When airtel talk is not active, you would get push notifications from the Apple or Google cloud. In order to make or receive calls we recommend you to keep the app active. The app moves to background if not in use for more than 5 mins.
With airtel talk , you can now chat for free with all your airtel talk contacts. You can select the contact with whom you want to do a 'Free Chat' and start chatting and sharing for free.
With airtel talk SMSOut , you can now send texts to anywhere in the world at very competitive rates. All you need is to have airtel talk credit and you can start texting.
You need to tap & hold the message for a second and the 'delete' option will appear.
No, retrieved messages are kept on the client side only and therefore once its deleted you cant retrieve it again.
The application is available for the iOS & Android smartphones.
